Effective Date: August 05, 2025

At LUXEHEAVENLY, we are committed to delivering your order accurately, in good condition, and on time.

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1. Delivery Locations

We currently ship across India, covering most pin codes through our trusted delivery partners.
We are constantly expanding our reach to serve you better.

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2. Estimated Delivery Time

• Orders are typically processed and dispatched within 1–2 business days.

• Standard delivery time is 4–7 business days, depending on your location.

• Delivery timelines may be affected during festive seasons, sales, or due to unforeseen logistical challenges.

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3. Shipping Charges

• Prepaid Orders: Free shipping across India.

• Note: Shipping charges are non-refundable in case of returns or failed deliveries.

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4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.
You can use this ID to track your package in real-time on the courier’s tracking portal.

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5. Failed Deliveries

Orders may be cancelled and shipping charges forfeited if delivery fails due to:

• An incomplete or incorrect address.

• Unavailability of recipient at the time of delivery.

• Repeated refusals to accept COD orders.

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6. Important Note for Returns & Exchanges

A box opening video is mandatory at the time of unboxing.
This is required to validate any claims for returns or exchanges.

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Contact Us

For any shipping-related concerns or questions, please contact:

Email: Rishabhjain5907@gmail.com
Phone: +91-9045409476
Address: Janta Road, Nanak Puram Colony, Saharanpur – 247001